martinemartin.co.uk

Holiday & Sick Cover IT Support

Knowall IT Support Engineers can be made available to you on a temporary basis that suits your business requirements. We are completely flexible and happy to fill this gap when you need immediate assistance.

You will receive the same high level of expertise from this service as you would do from a contract based IT Support program.

OVERVIEW

ENGINEERS

Remote Support

• 24×7 Telephone & Remote Support
• Professional and Highly Experienced

Site Visits

• Re-Active Onsite Visits For Critical Issues
• Onsite Within an Hour – London Based

Software Support

• General user applications, including Microsoft Suites, Sage, Maximiser, Access Accounts, Solid Works, Photoshop, Entourage, Mac mail, to name but a few
• Microsoft operating systems 2003/2008
• Active Directory | Exchange 2003/2007
• SQL 2005
• LINUX based email, web and DNS servers
• Macs, PCs & Server Hardware
• Networks & Security, including Firewall’s and routers configuration and management. Vendors include Cisco, Sonicwall, Juniper and Zyxel/Zywall
• Delivery of applications through WAN’s using technologies such as Microsoft Terminal Server, Citrix and Jetro also known these days as “Cloud Computing.”
• Anti-virus, spam and spyware prevention
• Data backups and protection
• VOIP (Voice Over IP) traffic management over LAN’s & WAN’s – SWYX